1 Protecting your privacy
We are committed to providing our ratepayers with the highest levels of customer service. This includes protecting their privacy. Set out below is information that we are required to communicate to our ratepayers. We recommend that ratepayers keep this information for future reference.
2 Your personal information
We only collect your personal information if it is necessary to fulfill our functions. Personal information held by us may include your name, telephone or mobile phone number (optional) and email address.
3 How we collect personal information
We collect personal information directly from you, via the contact form when you submit your personal details through our www.northernlightstas.com.au website.
4 How we use your personal information
Your personal information may be used to:
- provide the services you require;
- inform you of ways the services provided to you could be improved; and
- provide you with a better service.
5 When we disclose your personal information
In order to deliver the services you require, we may disclose your personal information to organisations outside of local government, which may include the project managers Ironbark Sustainability, as well as suppliers/installers such as TasNetworks and their contractors. Your personal information is disclosed to these organisations only in relation to us providing our services to you.
These organisations may carry out our:
- customer enquiries; and
- installation, maintenance and repair services.
We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. We also destroy or permanently de-identify your personal information when it is no longer needed.
6 Help us to ensure we hold accurate information
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date.
However, the accuracy of that information depends to a large extent on the information you provide. That’s why we recommend that you:
- let us know if there are any errors in your personal information; and
- keep us up-to-date with changes to your personal information such as your name, email, or phone number(s).
7 You can access your personal information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.
8 How to contact us